We RPA

Short Description:

Senior RPA Technical support for Production support for RPA BOT, Symphony BOT, Deployment, onsite support

Roles and Responsibilities:

·          Provides production support and maintenance, including incident, problem, monitoring for RPA BOT and deployment for the BOT

·         Works with development team and clients to resolve incidents by analysing log and process workflows; provides work around and long term fix

·         Follow procedure to deploy package to production, and verify

·         Work with Support Manager to generate production status report

·         Participate in proactive maintenance and improvement abilities in RPA

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University Degree in Computer Science, Information Systems or related disciplines

·         Minimum 5 years of IT experience on application support and development.

·         Experience with one or more RPA technologies (e.g. Automation Anywhere, Blue Prism, UiPath). Blue Prism is plus

·         Experience with chat bot development is plus

·         Solid technical knowledge of Microsoft Visual Studio .NET (ASP.NET and C#.NET) and SQL server

·         Solid technical knowledge of Java with Mybatis framework, and MongoDB/SQLite

·         Familiar with RESTful/WebSocket network API development

·         Familiar with HTML and JavaScript development

·         Familiar with Linux command and shell script, Docker experience is plus

·         Proven ability in deployment skill and process.

·         Good understanding of applicable technology concepts, trends and capabilities

·         Excellent interpersonal skills in areas such as teamwork, facilitation

·         Able to work under pressure and demonstrate passion and ability to learn new technologies and their application. Attention to detail

·         Focus on the end user’s or customer’s needs; ability to set expectations and understand end user behaviour

·         Outcome focused with demonstrated ability to meet deadlines

·         Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify root cause and solution

• Fluent spoken and good written in Cantonese and English.

Essential :

• English, Cantonese and Mandarin – Fluency in writing and Speaking.

·         Experience with one or more RPA technologies (e.g. Automation Anywhere, Blue Prism, UiPath).

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