Operations & Change Manager

Federal District, Mexico
TMF Group

Position Description

Meet the role:

The Operations Manager manages and coordinates the activities of the Operations team. He/She will liaise with the servicing teams to ensure a high level of quality.  This role will report to the Operational Excellence Director.


Key Responsibilities:

  • Lead a team of project and operational resources to implement new technologies, including ERP, Workflow tool and RPA, new processes and internal controls
    • Manage complex, multi country projects which delivers within quality, time and cost constraints
    • Design & deploy effective change management techniques to influence, train and guide operational teams
    • Provide regular, accurate and appropriate reporting to the different stakeholders
    • Effectively manage programme financials and benefit realisation
    • Partner with the operational excellence team to embed Lean Visual Management and Capacity Planning


    Experience Level

    Minimum Requirements

    • Bachelor’s degree, preferably in business/engineering
    • Typically 5+ years of relevant working experience
    • Experience in Project Management, Process improvement and quality assurance
    • Proficient in English
    • PMP/Six Sigma certification is a plus
    • Able to drive revenue
    • Self-motivated and able to work both independently and as part of a team.
    • Strong communication skills
    • Results-oriented, and able to manage their priorities/workload

    How to Apply