We RPA

Job Description

• Excellent working knowledge in Blue Prism: Robotic Process Automation - RPA
• RPA blue prism certified would be a big plus
• Well versed with ITIL Concepts - Incident, Problem, Change and Release
  

Management, Knowledge Management

• Perform and manage incident and event tickets, determine priority, and
  

resolution from Level 1 escalation within defined SLA in compliance to Client’s

incident management process

• Escalate incident and event tickets to Level 3 teams within defined SLA in
  

compliance to client’s incident management process

• Perform in-depth production incident troubleshooting, resolve any production
  

incident and monitor the fixes to ensure correct resolution.

• Provide trend analysis and root cause analysis on recurring incidents and
  

defects

• Review and plan continuous improvements to ensure smooth running of the
  

applications

• Manage application jobs, and provide instructions to Level 1 Application
  

Operations team for jobs recovery/execution

Desired Skills and Experience

Change, Incident Handling, Incident Investigation, Incident Management, Incident Response, ITIL, Management, Prism, Production Support, Incident & Problem