L2 Support (RPA Blue Prism) - Contract Role

Zenith Infotech (S) Pte Ltd

Position Description

Job Description

  • Excellent working knowledge in Blue Prism: Robotic Process Automation - RPA
  • RPA blue prism certified would be a big plus
  • Well versed with ITIL Concepts - Incident, Problem, Change and Release

Management, Knowledge Management

  • Perform and manage incident and event tickets, determine priority, and

resolution from Level 1 escalation within defined SLA in compliance to Client’s

incident management process

  • Escalate incident and event tickets to Level 3 teams within defined SLA in

compliance to client’s incident management process

  • Perform in-depth production incident troubleshooting, resolve any production

incident and monitor the fixes to ensure correct resolution.

  • Provide trend analysis and root cause analysis on recurring incidents and


  • Review and plan continuous improvements to ensure smooth running of the


  • Manage application jobs, and provide instructions to Level 1 Application

Operations team for jobs recovery/execution

Desired Skills and Experience

Change, Incident Handling, Incident Investigation, Incident Management, Incident Response, ITIL, Management, Prism, Production Support, Incident & Problem

Experience Level

Minimum Requirements

How to Apply