We RPA

Your Role and Responsibilities
Intelligent Workflow Engineer Perth

• Work in a role where no two days are the same
• Collaborate with stakeholders of all levels
• Fixed Term Hire position, based in Perth

What do enabling robots to understand human emotions; transforming media and retail; changing the game of sports; and creating step-by-step recipes based on your own dietary requirements and favourite ingredients – all have in common? They are all powered by IBM.

We can also add Doctor Watson to that list – with Watson Health being used to discover new drugs, suggest diagnoses and treatment plans. If that’s not impressive enough, Watson can find you the best holiday destination – by using cognitive technology.

At IBM we are constantly innovating to meet real needs with the latest technology. This is how we are defining the cognitive era.

What can YOU do with IBM?

What will be My Responsibilities?

• Analyse business processes and workflows with the objective of finding out how they can be improved and automated to enable the experience design. This requires constant collaboration and feedback into the design research, journey maps and service blueprint
• Facilitate process workshops, after which they document any information elicited using process maps and business requirements documents.
• Able to see the big picture, understand project objectives and be able to apply the understanding of how processes should work to operational improvement initiatives.
• Present new process designs to stakeholders for discussion.
• Identify future automation opportunities in line with the and quantify benefits

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What skills will I need?

• Excellent Communication, interpersonal skills and Stakeholder Management
• Data driven decision making
• Analytical, and drive value analysis
• Collaborative
• Empower, teach and motivate squad members
• Critical thinking
• Deep expertise in the practise of Agile, particularly Scrum and Kanban
• Technical understanding, development experience or certification in automation tool set e.g. AWS SWF, K2, UIPath, Mulesoft, Watson
• Experience completing User research and Service Design

What experience do I need?

• Process analysis including as is process analysis, business process mapping and identification of process improvement opportunities.
• Design of future state processes to implement identified improvement opportunities in user experience and business improvement outcomes.
• Experience in running process workshops and interviews with client stakeholders to understand pain points, procedures and opportunity identification
• Awareness of automation capabilities and value levers
• Experience with automation across multiple technologies including workflow tools, AI and RPA
• Experience in working with development and product teams to communicate process requirements in the context of experience design and the technical solution.