Role Purpose (Why do we need this role?)
Standardize, automate, deliver tools and processes and explore emerging technologies that drive efficiency and improve customer and employee experience. The role understands and optimizes the business processes through a combination of process re-engineering and technological changes, spanning the areas of Workflow, Robotic Process Automation (RPA) and Artificial Intelligence (AI).
Key Components of the role are to:
(1) partner and collaborate across organization to deliver robotic process automation solutions in a dynamic environment
(2) analyse business requirements, design implementable technical solutions that leverage process automation technologies and development best practices
(3) supervise and monitor performance of the Intelligent Automation development team in the offshore delivery centre and perform tracking / updates in huddles
(4) manage the application / solution lifecycle; resolves issues independently
(5) ensure timely escalations / heads-up to program management and other stakeholders
Role Accountabilities (What is this role responsible for delivering?)
Application Management
Process Development
Project Execution
Safety
Key Qualifications & Skills (What knowledge will ensure success in the role?)
Qualifications
Technical Skills
Professional Skills