We RPA

Role Purpose (Why do we need this role?)

Standardize, automate, deliver tools and processes and explore emerging technologies that drive efficiency and improve customer and employee experience. The role understands and optimizes the business processes through a combination of process re-engineering and technological changes, spanning the areas of Workflow, Robotic Process Automation (RPA) and Artificial Intelligence (AI).

Key Components of the role are to:

(1)   partner and collaborate across organization to deliver robotic process automation solutions in a dynamic environment

(2)   analyse business requirements, design implementable technical solutions that leverage process automation technologies and development best practices

(3)   supervise and monitor performance of the Intelligent Automation development team in the offshore delivery centre and perform tracking / updates in huddles

(4)   manage the application / solution lifecycle; resolves issues independently

(5)   ensure timely escalations / heads-up to program management and other stakeholders

Role Accountabilities (What is this role responsible for delivering?)

Application Management

• Define, design, implement and manage a set of high-quality, robust and scalable Intelligent Automation capabilities throughout their lifecycle to achieve Swire Shipping’s business objectives
• Oversee the automation architecture across organization to ensure standardization and reuse of functionality
• Partner with business stakeholders and product owners in understanding business needs and coordinate the efforts to deploy automation solution across the business
• Translate business requirements into clear technical specification for Agile development team
• Manage an off-shore development team in delivering and supporting high-quality Intelligent Automation solutions/deliverables
• Manage the overall operational stability of the Intelligent Automation solution/platform
• Ensure technical staff in charge of maintaining and supporting the solutions has the necessary technical skills
• Diagnose and resolve any technical failures that occur
• As a member of the Technology team, has the responsibility to maintain the design integrity of the Enterprise Architecture

Process Development

• Build relations to functional experts in all relevant organizational units and locations to secure input on current processes and challenges as well as ownership to future solutions
• Promote Industry best practices and secure that we only maintain unique processes where they reflect the nature of our key markets or produce significant customer value
• Engage internal and external process development resources in the process mapping effort in line with the digitalization effort
• Secure that future processes are documented in existing governance system and signed off with relevant process owners

Project Execution

• Manage stakeholder communication on project deliverables and implement effective and efficient project management practices for development teams
• Proactively evaluate and analyze any challenges in product features and concepts along with delivery pipeline, plan and take actions to mitigate delays to ensure projects are delivered on time.
• Plan and secure quality solutions including customizations through timely testing before they are deployed

Safety

• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
• Challenging and stopping unsafe acts and behaviors or unsafe conditions.
• Comply with the Global Safety Standards, Polices and Operating Procedures.

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Key Qualifications & Skills (What knowledge will ensure success in the role?)

Qualifications

• At least 5+ year of experience in software development and business analysis, preferably in the Shipping Industry
• At least 3+ year of experience in leading and implementing Intelligent Process Automation solution, from conceptualization, defining and documenting requirements into well-articulated and valuable deliverables
• Experience in K2 / low-code development platform preferred
• Have basic SQL knowledge and have experience working with databases
• Solid understanding of IT development and the interconnected nature of systems, processes and data

Technical Skills

• Strong understanding of intelligent Automation technologies
• Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects, including the use of appropriate tools: Agile Project Management tools such as Jira, MS Planner or equivalent Microsoft Project, Visio, and all
• Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices, and the ability to blend them together in the right proportions to fit a project and business environment
• Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex risks and issues
• Skilled at analyzing complex business issues with the ability to effectively communicate these issues to stakeholders
• Able to assess new ideas and provide implementable solution

Professional Skills

• A confident communicator that can explain technology to non-technical audiences
• Able to multi-task and manage competing priorities in a demanding environment
• Curious and collaborative, comfortable working independently as well as in a team
• Strong project management and organization skills
• The ability to “think big” and challenge conventional wisdom regarding technology refresh and hype
• The ability to build a comprehensive understanding of and strategically connect the needs of multiple functional areas

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